Giant Training Organizations & Their Top 8 Technology Practices

By Gordon Johnson, VP Marketing, Expertus

Gordon Johnson, VP Marketing, Expertus

Gordon Johnson,
VP Marketing,
Expertus

Cisco. ADP. Microsoft. They’re giants in their industries with mega training organizations to support their success. They’re also clients that Expertus built our company on.

We’ve actually supported big, complex, global enterprises for 18 years. And we’ve leveraged what we’ve learned to build the market’s #1 ranked LMS for large enterprises. So we’re often asked…

“What best practices do you have for learning technology in large-scale corporate training organizations?”

Here are our top 8 strategies:

  1. Make Workflows Efficient
    Efficiency is paramount when you have tens of thousands of users, numerous admins and instructors and thousands of classes per year. A tiny improvement in automation or process efficiency can free up a lot of budget to put where it’s most important…into training content.
  2. Localize Global
    If your learning organization and LMS are (or are going to be) centralized, then each country and region must feel like the learning program was designed for them. If not, they will do their own thing—which will increase costs and create inconsistencies.
  3. A “Basic” LMS Limits Growth
    Creating technology silos is a big no-no for most companies—especially true for large enterprises. A “basic” LMS generally provides just one solution for a single department OR just one solution for a single learning problem or challenge. It has limited flexibility to add new learning features or functionalities, and offers limited scalability to accommodate new learning groups or users.
  4. Scale to Your Speed of Business
    An enterprise-class LMS can natively scale to accommodate larger, expanding user groups. So if you decide to add training for partners or rollout a new sales program, you can begin immediately without having to worry if your LMS can keep up.
  5. Large Global Training OrganizationsA Bird in the Hand…
    Once you lose learners, they’re hard to get back. Have you thought about how a poor LMS user experience affects learning success? If your LMS slows down as new users/programs/features are added, the number of disgruntled users will undoubtedly rise until learners:
    – Stop taking your training
    – Stop using your LMS entirely and
    – Potentially stop buying and selling your product
    Regardless of how many hundreds of thousands of dollars you spend creating better training, without a modern, easy-to-use delivery method, this training investment, and a large chunk of time, is likely wasted.
  6. Don’t Skimp on Commerce
    All large enterprises sell training to someone—either their customers, or partners, or even their own employees. So it’s critical that your eCommerce program covers all major currencies and follows the applicable tax laws
  7. Take the Work Out of Compliance
    Large enterprises also face regulations, and have to be compliant and effectively document this compliance. Yes, you can find learning systems that track compliance for you. But look, instead, for an LMS with automated, built-in tools that increase compliance.
  8. Unleash the Power of Integration
    Having a modern, robust LMS is an incredibly powerful tool. But linking this tool to the power and strengths of your other enterprise software (Salesforce, HRIS, CRMs and others) unleashes a new frontier for your learning organization, and corporate business. If you want immediate, seamless (hassle-free) integrations, look to APIs. Some are so easy to work with that your internal teams can set them up themselves.

Your Turn
Do you want to add more to Gordon’s list of top tech practices for mega learning enterprises? Please share your strategies below.


Editor’s Note: If you’re interested in seeing how we built ExpertusONE to optimally serve enterprise learning, request your personalized demo here.

Feature Image Credit: Pixabay

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