By Mohana Radhakrishnan, VP Client Services, Expertus
“Time is money.” Business has always been fueled by this idea — but lately it seems especially fitting.
As the global economy recovers from one of the worst recessions on record, employees feel extraordinary pressure to perform. Many have inherited multiple roles, after stepping in for colleagues who were laid off during lean years. Others are pinch-hitting at growing companies that can’t yet afford to hire additional staff, or are struggling to attract qualified talent.
With workers stretched in so many directions, how can you help them stay on-pace with essential learning programs — such as compliance training?
Forward-looking companies are leveraging breakthroughs in cloud computing, mobile technology and big data to accelerate training coordination, delivery and performance monitoring. Specifically, they’re relying on actionable analytics to be sure required training is available when and where it’s needed — and to keep managers, workers and instructors in the loop.
Do You Leave Compliance to Chance?
When it comes to compliance training, the learning management system is king. Most next-gen LMS platforms offer robust, built-in reporting functionality that alerts managers and learners when training is required to comply with industry or government standards.
But here’s the catch: To work effectively, many of these systems depend upon human intervention. For example, alerts appear only when a learner logs into the LMS, or a manager decides to run a report. Hours, days, even weeks may be lost before anyone notices a compliance issue.
Even if your LMS has automated compliance alerts, a recipient may not be able to respond quickly. For example, what if your learning platform doesn’t provide integrated analytics and training delivery across all devices? Learners who are on the road may see an email alert on their smartphone or tablet, but they can’t begin training until their laptop or desktop is within reach. This opens the door for continued delays.
Actionable analytics solve these problems by:
- Notifying learners and managers of non-compliance immediately via mobile LMS app,
- Providing a direct path to mobile-optimized training registration and delivery at the moment of need,
- Keeping a manager’s finger on the pulse with dynamic integrated reports.
Actionable Analytics 3 Ways
To better understand how device-independent LMS analytics accelerate compliance training, look at 3 scenarios:
1) For Learners
Has your credit card ever been frozen because the issuer saw suspicious activity on your account, but couldn’t reach you to verify the purchases? Now they use actionable analytics to detect possible fraud. This triggers a text alert, which you can quickly resolve with a simple “yes” or “no” response.
Compliance training should be just as easy — and with actionable mobile analytics, it is. For example, salespeople are always on-the-go, rarely at their desks, and often put training at the bottom of their “to do” list. But, they also tend to be highly accountable, and they want to remain in compliance. When they slip, it’s usually because they forgot, or they’ve delayed training until a convenient time (which rarely occurs).
With actionable mobile analytics, their manager can send a reminder, or the LMS automatically notifies them about what training activity is due, and when. They can directly register for required classroom training, or complete urgent elearning activities from wherever they happen to be.
Advanced LMS mobile apps also provide learner and manager dashboards that display training status — mandatory, optional, incomplete and in-progress — all in visual charts that are easy to understand. The simplicity and accessibility of integrated alerts, training content and reports virtually eliminates the “out-of-sight, out-of-mind” mentality that jeopardizes corporate compliance rates.
2) For Managers
Managers want to keep their teams ahead of the compliance curve — and they can, if your LMS is set-up to send an alert before a worker becomes non-compliant. Notifications can be received on any device, and managers can contact workers from within that environment to confirm next steps. Quick, easy and effective.
Periodically, managers want to see a full team compliance update. They can quickly run exception reports from any device to identify non-compliant workers — and then call, text or email each directly from within the LMS app. No disruptions. No delays.
Actionable mobile analytics can also be used to improve worker morale. For example, you can configure the LMS to alert managers as soon as training is completed, so they can send a note of recognition. Managers are empowered to reinforce desired business behaviors, and the entire compliance training process is much faster and easier to orchestrate.
3) For Instructors
Instructors want to focus on what they do best — guiding the learning process. They welcome advances that streamline and automate tedious tasks. For example, with actionable analytics, an instructor can use the mobile LMS app to:
• Automatically record class attendance and completion data, using GPS capabilities built into training participants’ mobile devices.
• Launch surveys and assessments from the classroom, and track completion progress and results in real time.
The Fast Path to Compliance
Reporting tools are only valuable if they actually help your business operate more efficiently and effectively. For too many years, learning organizations had no other way to manage compliance than with static, isolated, historical LMS reports. But actionable mobile analytics are replacing that with dynamic, real-time intelligence and embedded training delivery that fit seamlessly into the flow of work.
Ultimately, speedier access to essential learning activities means your organization will be more responsive, your compliance rates will improve, and the costly consequences of non-compliance can become a thing of the past.
What compliance training challenges does your organization face? How would you streamline this process and improve results? Share your ideas and opinions in the comments area.
Image Credit: Pixabay