The Hidden Price of Weak Enterprise Search

Tips to Make Knowledge More Accessible Across Your Organization

By Caleb Johnson, Director of Strategic Accounts, Expertus

Caleb Johnson, Director of Strategic Accounts, Expertus

Caleb Johnson,
Director of Strategic Accounts,
Expertus

Do you know the real cost of an employee or partner failing to find the information they need, when they need it?

Are they simply less productive?

Or are they less competitive, too?

And less profitable?

Now, multiply that individual’s reduced productivity and profitability by 1o or 1,000 or 10,000+ employees, contractors, sales and business partners. The problems and costs associated with poor enterprise search are probably much larger than you think!

Consider these sobering statistics from technology analyst firms:

Yes, the price of poor search is high. But there is something you can do about it…

Tip #1 – Identify Your Workforce’s Key Information Sources
Enterprise learning information source cardsWould you believe that many learning management system users have actually stopped searching for information in their LMS? There are 2 main reasons:

  • It’s too time-consuming to gain access
  • Appropriate information isn’t available within the LMS environment

One senior executive at a large pharmaceutical company says his sales team only used their LMS for required training – not product information. Instead, they relied on Wikipedia (a publicly maintained encyclopedia) to research the disease states and drug interactions of their company’s own drug products!

Are your employees taking similar risks?

Tip #2 – Leverage Collective Knowledge, Enterprise-Wide
Have you carefully evaluated how your workforce learns? The fact is, today’s employees spend a lot more time learning via informal and social methods (researching and reviewing documents and other content, sharing experiences and seeking expert advice) than formal means (attending classes and using eLearning modules). Like it or not, training departments can no longer afford to operate as if they’re the sole source or guardian of organizational knowledge.

Formal learning can be slow and expensive to develop, limited in its effectiveness, and often becomes quickly outdated. That’s why many progressive training departments are transforming themselves into knowledge-sharing facilitators and performance consultants – working to leverage collective knowledge, skills and expertise from across the enterprise.

LMS full-text semantic search iconTip #3 – Adopt Next-Gen Search Technologies
Besides updating your learning structure, you should also consider adding new, state-of-the-art search technologies that streamline information inquiries and empower workforce performance. Consider 3 methods:

Full-Text Search
A full-text search engine literally reviews all of the words within the available resources to “match” results with the term(s) users enter. This approach ensures highly relevant search results – as specific as a link to terms in the paragraph of a document or the bullets of a presentation slide.

Federated Search
Thanks to advancements in web services architecture, it’s possible to integrate your learning systems and portals with all of your other enterprise systems and databases. So now, with just one click, learners can search for relevant content  across your entire ecosystem of knowledge resources (forum posts, YouTube channels, CMS diagrams/docs, formal learning, and so forth). The result is seamless enterprise-wide information access that dramatically improves workforce productivity.

Semantic Search
A major issue with search is an engine’s inability to truly understand what users mean. Semantic search constructs a scenario-based ontology that focuses on how content is used. And this capability allows individuals to search content with results that are far more relevant to their business, job role, or the business context in which they initiate a search.


Conclusion
By combining federated, full-text and semantic search, you can finally provide your workforce the on-demand knowledge they need for success. You’ll reduce costs, improve productivity and help maintain a competitive edge. This advanced, integrated approach is a hallmark of next-generation enterprise learning management systems, such as the ExpertusONE cloud LMS.

Note from Caleb: Would you like to know how ExpertusONE can help your organization transform learning through advanced enterprise search? Or would you like to schedule a personalized demo? Contact me anytime at calebj@expertus.com.

Image Credit: Stock.xchng

2 thoughts on “The Hidden Price of Weak Enterprise Search

  1. Pingback: Learning Luminary Interview: Todd Tauber, Bersin | Learning In The Cloud

  2. Pingback: New Tools That Keep Your Learners On Track | Learning In The Cloud

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